Return policy

Written return and refund policy

 

At GIFTEDCRAFT, we strive to ensure your complete satisfaction with every purchase you make. We understand that there may be occasions when you may need to return a product, and we are here to assist you. Please read our return policy carefully to understand the guidelines and procedures for returning items.

1. Eligibility for Returns:

• Products must be returned within 30 days from the date of purchase.
• The product must be in its original condition, unused, and undamaged.
• Any accompanying accessories, manuals, or promotional items must be returned along with the product.
• Products purchased during special promotions or clearance sales may have different return policies. Please check the specific terms and conditions of those promotions.

1. Non-Eligible Items for Returns:

• Some items are non-returnable for hygiene or safety reasons, such as personal care products, perishable goods, intimate apparel, or customized items. We will clearly indicate if a product is non-returnable on the product page.
• Gift cards, downloadable software, and digital content cannot be returned.

1. Return Process:

• To initiate a return, please contact our customer service team via [contact information]. Provide your order number and a detailed explanation of the reason for the return.
• Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.
• Pack the product securely, including all original packaging and accessories, and clearly mark the RMA number on the outside of the package.
• Ship the product back to the designated return address provided by our customer service team. You are responsible for the return shipping costs, unless the return is due to an error on our part.
• We recommend using a track able shipping method and retaining the shipping receipt for your records. 

1. Refunds:

• Once we receive and inspect the returned product, we will notify you of the status of your refund.
• If the returned product meets the eligibility criteria, we will issue a refund to your original payment method within [number of days] days.
• Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

1. Exchanges and Store Credit:

• If you would like to exchange a product for a different size, color, or model, please follow the return process and indicate your preference for an exchange.
• Exchanges are subject to product availability. If the desired product is unavailable, we may offer you a store credit or refund as an alternative.

1. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact our customer service team immediately.
• We may request supporting evidence, such as photographs or a detailed description of the issue, to assist with the resolution process.
• Depending on the circumstances, we will arrange for a replacement, repair, or refund.

1. Final Sale Items:

• Items marked as "Final Sale" or "Non-Returnable" are not eligible for return or exchange unless they arrive in a damaged or defective condition.

1. Changes to the Return Policy:

• We reserve the right to modify or update our return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any further questions or need assistance regarding our return policy, please don't hesitate to contact our customer service team. We are here to help and ensure your shopping experience with us is enjoyable and convenient.

Thank you for choosing GIFTEDCRAFT.

This product is backed by our 100% Happiness Guarantee. If you’re not 100% happy with the product you receive, let us know and we'll make it right or we'll take it back.